FAQ's

Can I place an order by phone? Yes you can contact us at 949-498-0664 or fax your order to us at 949-498-6205. Please be sure to include your credit card number, expiration date, security code, billing name, address, phone #, ship to address and email.
Can you rush my order? Absolutely if you contact us and need the order immediately we will do everything we can to meet your timelines. Orders placed after 12:00PM PST will go out the next day.
How do I pay? We accept Visa, MasterCard, American Express and Discover
Do you charge sales tax? Yes for orders placed and shipped within California
Why do you ask for the event date? In order to make sure your party arrives in plenty of time of your event.
Can I customize my order? Yes please contact us at customerservice@poshpartybox.com or 949-498-0664 and we will do our best to accommodate your request.

Will I get an email confirmation after I place my order? Yes you will receive an automatic receipt of your order. Next you will receive an email notification with the tracking number and expected delivery date.
How do I change my order? Please call us immediately at 949-498-0664 or send an email to customerservice@poshpartybox.com

When does my order ship? January – October within 1 day of receipt of order, November – December within 2 days of receipt of order
Do you ship to PO boxes? Yes only via US Mail either parcel post, priority mail or express mail.
Do you ship to APO/FPO addresses? Yes please make sure you indicate US state.
What are delivery times?
- (1) USA – West of Mississippi 1 – 3 business days
- (2) USA – East of the Mississippi 4 – 5 business days
- (3) Hawaii and Alaska 3 business days
- (4) Puerto Rico 6 business days
- (5) International – arranged as requested
- (6) Rural locations please add 1 - 3 business days
Do you Ship to Canada and International? Yes via Global express or Global Priority Mail – there may be additional costs associated with this.
How is shipping calculated? At check out the standard shipping method is UPS ground however we offer other options such as priority mail, parcel post, express mail, 2 day UPS, Overnight UPS. The cost will be calculated at check out and is based upon weight and destination.

What is your return and exchange policy? Returns must be authorized within 3 days of receipt and there is a 25% restocking fee.
What if I received my order but items are damaged? Please notify us within 3 business days at customerservice@poshpartybox.com or call us at 949-498-0664 and we will send you replacement items at no charge to you and a return label for the damaged items.
What if I received my order and it was short items? Please notify us within 3 business days at customerservice@poshpartybox.com or call us at 949-498-0664 and we will immediately send you your missing items at no additional charge.

Do you have a printed catalog? No not at this time
Do you have an affiliate marketing program? Yes we do – please contact sue@poshpartybox.com for additional information.
What is your contact information for the press? Kristi@poshpartybox.com
I am a vendor, how do I submit my products for consideration? Contact sue@poshpartybox.com
Where can I read feedback from your customers? Visit our Testimonial section as well as many of the feedback comments are posted on the individual product pages.

Are online transactions on your site secure? Yes we are a verified merchant thru Authorize.net. We are also a Godaddy.com secure website.
How do you use my contact information? Only to send you promotional discount coupons and quarterly newsletters. We do not share your private information with any outside sources

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